Privacy Policy for Healthcare Providers

Effective Date: [1^st April 2025]
Last Updated: [1^st April 2025]

At Platix, we are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our healthcare services, including through our website and mobile applications.

1. **Information We Collect**
   We collect the following types of personal data:
2. **Personal Information**
   – Name, contact details (email, phone number, address)
   – Account information (username, password, profile details)
3. **Sensitive Personal Information**
   – Health records, medical history, treatment details
   – Diagnostic images, prescriptions, and lab reports
4. **Transactional Data**
   – Dental orders data, payment information, and billing records
5. **Technical Information**
   – Device information, IP address, browser data, and cookies
6. **How We Use Your Information**
   We use your personal data for the following purposes:

– To provide healthcare services, including treatment, diagnosis, and medical care
– To process payments and manage orders to various Dental stakeholders
– To improve our healthcare services and website functionality
– To comply with legal and regulatory obligations in the healthcare industry
– For research and analysis purposes (with your consent)

3. **Data Security**
   We implement industry-standard security measures to protect your data, including:

– Encryption of sensitive data (medical records, personal information)
– Secure access controls to prevent unauthorized access to patient data
– Regular audits and updates to ensure compliance with data protection laws

4. **Data Sharing**
   We do not share your personal data except in the following circumstances:

– **With your consent**: We may share your data with third parties (e.g., specialists, laboratories) if you provide consent.
– **Healthcare providers**: To ensure seamless care, your data may be shared with other healthcare providers (e.g., hospitals, medical practitioners).
– **Legal and regulatory compliance**: We may disclose your data when required by law, such as to comply with government regulations or law enforcement requests.
– **Third-party service providers**: We may use third-party vendors for healthcare management software, payment processing, and other services. These vendors will only have access to the data needed to perform their tasks and are required to maintain confidentiality.

5. **Patient Rights**
   As a patient, you have the following rights regarding your personal data:

– **Right to access**: You can request access to the personal and medical data we hold about you.
– **Right to correction**: If any information is inaccurate or incomplete, you can request corrections.
– **Right to erasure**: You can request the deletion of your data when it is no longer required for treatment or legal purposes.
– **Right to object**: You can object to the processing of your personal data under certain circumstances, including for marketing purposes.
– **Right to data portability**: You can request your data in a structured, machine-readable format to transfer it to another service provider.

6. **Cookies and Tracking Technologies**
   We use cookies and similar technologies to enhance your experience on our website. These may include:

– **Essential cookies**: Necessary for website functionality and performance.
– **Analytics cookies**: Used to track website usage patterns and improve the user experience.
– **Advertising cookies**: Used to serve personalized advertisements based on your preferences.

You can control your cookie preferences through your browser settings. However, disabling cookies may impact the functionality of some parts of our website.

7. **Children’s Privacy**
   Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without proper consent, we will take steps to delete it.
8. **Data Retention**
   We retain your personal and medical data for as long as necessary for the purposes outlined in this policy. Once your data is no longer needed, it will be securely deleted or anonymized.
9. **International Data Transfers**
   If your personal data is transferred outside of India, we ensure that appropriate measures are in place to protect your data, in compliance with applicable data protection laws.
10. **Policy Updates**
    We may update this Privacy Policy from time to time. Any significant changes to the policy will be communicated to you through email or our platform. The latest version of the policy will always be available on our website.
11. **Contact Us**
    If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: naresh@platix.in
Phone: 9642711179